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FAQ & Trade Terms

Everything international buyers ask — ordering, samples, payment, Incoterms and shipping.

Simple & Transparent

How to Order

1

Enquiry

Send your product, grade, packing and quantity. We reply within 24 hours.

2

Quotation / PI

We share a quote and a Proforma Invoice with price, terms and timeline.

3

Sample & Order

Approve a sample, confirm the order and payment terms.

4

Production, QC & Shipment

We produce, quality-check, document and ship to your port.

Good to Know

Frequently Asked Questions

QWhat is your minimum order quantity (MOQ)?

MOQ varies by product — typically one pallet for retail-packed goods and one 20ft container (FCL) for bulk commodities. We also consolidate multiple products into one shipment (LCL). Tell us your target and we’ll advise.

QDo you provide samples?

Yes. We provide samples for approval before bulk orders; sample and courier costs depend on the product and destination, and are usually adjusted against your first order.

QWhat payment terms & methods do you accept?

We typically work on T/T (bank wire) with an advance and balance against shipping documents, or an irrevocable Letter of Credit (L/C) at sight for larger orders. Terms are confirmed on the Proforma Invoice.

QWhich Incoterms do you offer?

We quote on EXW, FOB, CFR and CIF (Incoterms 2020) — whichever suits your logistics. Most buyers choose FOB or CIF; just tell us your destination port.

QWhat are your lead times?

Ready stock ships in about 1–2 weeks; made-to-order and private-label goods typically take 3–5 weeks, plus ocean transit. Exact timelines are confirmed at order.

QDo you offer private label & custom packing?

Yes — we offer your-brand labelling, custom retail & bulk packing, sizes and eco/gift packaging across our food and lifestyle ranges.

QHow do you ensure quality?

Every shipment is graded, inspected and documented, with lab testing where required. See our Quality & Compliance page.

QHow do I get a quote?

Use the enquiry form or WhatsApp us at +91 85900 80641 with your product, quantity and destination. We respond within 24 hours.

Still have a question?

Our export team is happy to help — get in touch and we’ll walk you through it.

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